Have You Ever Seen YOUR Neutral Face?

Sometimes you get exposed to a new viewpoint from a unique venue that you weren’t expecting. To that point, I’m sitting on a panel in a university auditorium listening to one of my fellow panelists talk about the subject of our conference. I’ve already prepared my...

Your Kids Cannot Tell Time.

Your kids cannot tell time. Did you know that? Really, they can’t tell time. Don’t believe me? Test them sometime. Wait until you’re in a room with an analog clock and a teenager or twenty-something. Tell them they can’t look at their phone and then ask them the time....

You Do Not Control Your Brand.

Think back 20 years. You had just checked into your hotel. You went up to your room and found a disgustingly large cockroach scrabbling around in your bathtub. After you screamed or screeched or hopped up on the toilet tank, you called the front desk and they got rid...

Nobody Cares About Your Newsletter. Part II.

Last week we talked about the futility of sending out self-serving newsletters that completely ignore the recipients’ interests and needs (you can read it HERE). Francisco Gonzalez summed it up by quoting his mentor who used to say, “This is clearly a case of...
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