All About Them

Putting the Service in Customer Service

I recently stopped at Enriqueta's for breakfast. Enriqueta's is a little Cuban coffee shop on 29th Street, smack dab in the center of Miami’s exploding Midtown/Wynwood/Design District area. As the Miami New Times wrote, “Between 6:15 and 11:00 a.m., a cross section of Miami’s working stiffs -- from car mechanics to Design District dandies -- jostle for a spot in this efficient little sandwich shop. Desayuno especial [...]

By | 2018-05-02T13:51:54+00:00 May 2nd, 2018|0 Comments

The Power of Three Words

L.M. Montgomery, the author of Anne of Green Gables wrote that the most powerful sentences in English are three words or fewer: “He is gone.” “She is dead.” “Too late.” The advertising industry seems to back up a count of three words as well: “Just Do It.” “Think Different.” “Got Milk?” And successful political campaigns, too, seem to follow Montgomery’s direction to stay at three words or fewer: [...]

By | 2016-09-27T21:22:53+00:00 September 27th, 2016|0 Comments