Never Assume Anything

Never Assume Anything

The small conference rooms held about twenty people in their late twenties or early thirties. Their job was to sell Bacardi products to legal drinking age (LDA) consumers. I started our presentation by showing the different bars we visited around the country. Then I...

Putting the Service in Customer Service

I recently stopped at Enriqueta's for breakfast. Enriqueta's is a little Cuban coffee shop on 29th Street, smack dab in the center of Miami's exploding Midtown/Wynwood/Design District area.As the Miami New Times wrote, “Between 6:15 and 11:00 a.m., a cross section of...
A Whale of a Good Idea

A Whale of a Good Idea

Metaphors and allegories are often great ways to make complicated examples simple. In Plato's “The Allegory of the Cave,” the philosopher used the idea of prisoners chained to a wall and seeing only the shadows of other people to express the concept of actual and...
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