by Bruce Turkel | Aug 31, 2010 | Uncategorized
A few weeks ago I posted a story on customer service (Heart Surgery, Thomas Edison, and Customer Service. Click here to read the story). Specifically I wrote about how despite a very successful medical procedure, shoddy treatment created such a poor impression. Lots...
by Bruce Turkel | Aug 17, 2010 | Uncategorized
My son had a heart procedure a few weeks ago (he’s doing just fine now, thank you). Because my wife had worked as a CCU nurse, she researched Danny’s condition and potential practitioners. Together with our cardiologist, they chose Dr. Interian, the doctor...
by Bruce Turkel | Jun 7, 2010 | Uncategorized
Right now the oil moving inexorably towards our coastline is on everybody’s mind. The media has created the 24-hour news feed, the battle lines have been drawn between BP and the pelicans, and consumers are hanging onto the edges of their seats for the next...
by Bruce Turkel | Jun 2, 2010 | Uncategorized
Since the tragic oil spill began I’ve been inundated by reporters wanting to know how much money various gulf coast communities will have to spend to repair their tourism industries. Paradoxically, I believe the question is not how much should be spent but what...
by Bruce Turkel | Apr 1, 2010 | Uncategorized
A few weeks ago I spoke at the Center for Non Profit Management at the University of Miami. While my subject was about branding non-profits, one of the biggest concerns the attendees had was about their finances. Not necessarily about how to raise money but instead...
