An Open Letter to Fox News.

An Open Letter to Fox News.

First, let me share a guilty admission. Your network has been very very good to me. The 400 plus appearances I’ve made on Fox News and Fox Business have helped me generate lots of keynote speaking opportunities and helped me sell a bunch of books. My TV...
Do No Evil. Unless You Do.

Do No Evil. Unless You Do.

For years Google has crowed about their code of conduct, “Don’t be evil.” In 2015 they doubled down on the concept, if not the actual words, when they introduced their new tagline “Do the right thing.”   As the company explains in their code of conduct,...

Putting the Service in Customer Service

I recently stopped at Enriqueta’s for breakfast. Enriqueta’s is a little Cuban coffee shop on 29th Street, smack dab in the center of Miami‘s exploding Midtown/Wynwood/Design District area.As the Miami New Times wrote, “Between 6:15 and 11:00 a.m., a...
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