Paper Is Out, Cellphones Are In | Bruce Turkel

VIA NYT

First came the kiosk, a strange addition to airport terminals when Continental Airlines began offering it as a check-in option in 1995. It was followed by Web check-in, introduced by Alaska Airlines in 1999.

Now, with 80 percent of passengers using these self-service options, the next step is electronic boarding passes, which essentially turn the hand-held devices and mobile phones of travelers into their boarding passes.

At least half a dozen airlines in the United States currently allow customers to check in using their mobile devices, including American, Continental, Delta, Northwest, Southwest and Alaska.

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