What do incompetence AND arrogance add up to?

Besides having a problem with their Deepwater Horizon well spewing oil into the Gulf Stream, BP also seems to have a problem with its executives spewing insensitive statements into the media stream. First, embattled BP CEO Tony Hayward told a disbelieving press “I’d...

There’s Nowhere to Hide

Barry Lowenthal has been thinking about Foursquare and it’s worth hearing what he has to say: Lately I’ve been a keen participant on Foursquare, a mobile GPS-enabled social network that launched last year at SXSW. I was late to the game and downloaded the mobile...

No Mission Without Margin

A few weeks ago I spoke at the Center for Non Profit Management at the University of Miami. While my subject was about branding non-profits, one of the biggest concerns the attendees had was about their finances. Not necessarily about how to raise money but instead...

L’esprit de l’escalier

I was meeting with a potential client today and all they wanted to hear about was what we could do for them in Social Media. After answering their questions about Twitter, Facebook and Trip Advisor and showing them some of the successful SM programs we’ve run, I...
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