What’s Even Better Than Being Lucky?

A revelation on luck from four different encounters: Number One: Last week I ran into Andy Bernstein, an old friend of mine from college. Andy and I only had a few minutes together in the elevator but we quickly reminisced about the fun we had in school and the few...

Setting The Record Straight.

If you visit the Smithsonian Institute, one of the exhibits you might see is a lunch counter that’s been carefully relocated from a Woolworth’s store in Greensboro, North Carolina to Washington D.C. History says that the counter was the site of the first...

Can Millions Of Words Earn Millions Of Dollars?

It’s funny. Almost everywhere I read and listen, people are talking about the passive income that can be earned selling books and e-books online. Speakers at the National Speakers Association meetings speak about it; magazines such as FastCompany and Wired write about...

Not Just Mad Men

The Miami International University of Art and Design presented a panel discussion on the Golden Age of Advertising as part of a exhibit loaned from the Hartman Center for Sales at Duke University Libraries, Not Just Mad Men. The panel  featured Barry Zaid formerly of...

Customer Service and the Power of Social Media

A few weeks ago I posted a story on customer service (Heart Surgery, Thomas Edison, and Customer Service. Click here to read the story). Specifically I wrote about how despite a very successful medical procedure, shoddy treatment created such a poor impression. Lots...
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