The Greatest Advertising Agency in the World

A few weeks ago I posted the question, What Business Are You In?  I got lots of answers, both on and off the comment section of the blog. Many of them were very insightful — most readers understand that the reason their customers buy from them is often quite different...

I Have Seen The Future of Branding

Last Saturday night I saw the future of branding. My wife and I participated in an event where every part of the experience was carefully designed, tightly controlled, and beautifully managed. The marketers scripted everything, from the attire of the attendees to the...

The New Cost of Digital Infidelity

Buck’s Restaurant in Woodside, California, is ground zero for venture capitalists that invest in technology. I’m in town to give a presentation in Silicon Valley and stopped by this diner to eat breakfast and drink in some of the local culture. Like lots of small,...

The Power of the Brand

I’m sitting in a marketing committee meeting at the Greater Miami Convention & Visitors Bureau (GMCVB). The GMCVB is a very long-term client of ours and a great example of a client who ‘gets it.’ As with most committee meetings, we go around the room and each...

What Business Are You In?

I almost never meet people on airplanes — I guess my headphones and open laptop discourage conversation. But my good friend Bob Berkowitz, CEO of Multivision Video, often meets important people on planes. He believes that his American Airlines upgrades are worth every...
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