No Mission Without Margin

A few weeks ago I spoke at the Center for Non Profit Management at the University of Miami. While my subject was about branding non-profits, one of the biggest concerns the attendees had was about their finances. Not necessarily about how to raise money but instead...

Does anyone return phone calls anymore?

Pardon my rant but what is it about people who don’t return phone calls? Over the last few weeks I’ve added a few names to my To Do list — people I need to call to follow up on a meeting or presentation, pitch for new business, check on a proposal. Even someone...

How to damage your brand – the Toyota way

Toyota did irreparable harm to their brand because they violated the pact they made with their consumer based on their core competency – durability. If Hyundai’s and Kia’s are cheaper, we don’t mind. If your Toyota is passed by a BMW or a Mazda, that’s...

You say iPad, I say iPod

Everyone I know has been asking my take on Apple’s name for their new device – the iPad. Frankly I think the naming choice is typical Apple M.O. — they pick the name they want and damn the torpedoes. It’s a take on the old riddle: Q:  Where does a 900 lb....
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