You Do Not Control Your Brand.

Think back 20 years. You had just checked into your hotel. You went up to your room and found a disgustingly large cockroach scrabbling around in your bathtub. After you screamed or screeched or hopped up on the toilet tank, you called the front desk and they got rid...

The Real Value of Tourism

I spend a lot of time working in the tourism industry so I think about it a lot. But for the past couple weeks my wife and I have been traveling throughout northern Spain and I’ve been living tourism as well. Because travel is such a normal part of our everyday lives,...

Tourism. The Rodney Dangerfield of Industries.

After almost every punch line, a googly-eyed, sweating Rodney Dangerfield would tug at his tie and utter his famous line, “Awww, I don’t get no respect.” Seems to me the entire travel and tourism industry could do the same thing. Tourism is a trade that encompasses so...

Why People Shouldn’t Not Come

So many gulf coast beach destinations are telling consumers that their beaches AREN’T fouled that I can’t help but wonder how robust their businesses must have been before the oil spill. As I recall, a prolonged recession, increased competition, reduced consumer...