by Bruce Turkel | Jun 5, 2018 | Building Brand Value
It used to be that a sincere “I’m sorry” was accompanied by a bouquet of flowers and a heartfelt card. Then life went back to normal. And for companies, rectifying a mistake usually meant a generic apology by the CEO and a conscientious program set up to rectify...
by Bruce Turkel | May 28, 2018 | Uncategorized
Two weeks ago, I wrote a blog post about Google manipulating their Artificial Voice (AI) voice recognition software. Specifically, the company added “ums” and “ahs” to their robot voices to make them sound more human.Google was doing this to make their interactions...
by Bruce Turkel | Sep 13, 2017 | Uncategorized
The computer I’m writing this blog post on is powered by a generator. That’s because I’m writing this post hours after Hurricane Irma cut its cruel swath through Florida and the Caribbean. First a quick update: we are fine, thanks. Our house is a bunker and held up to...
by Bruce Turkel | Mar 13, 2017 | Branding, Bruce Turkel, Keynote speaking, Marketing & Advertising
How you do anything means everything. Most business books could be simply described as thick bumper stickers. Why? Because despite their pages and pages of examples and illustrations, many of them can be reduced to one single thought. And that thought can be the...
by Bruce Turkel | Oct 11, 2016 | Branding, Bruce Turkel, Keynote speaking, Marketing & Advertising
Trump and Samsung.By now you’ve probably heard the joke about Trump and Samsung: What do the Samsung Galaxy Note 7 and Donald Trump have in common? One overheats for no reason, spontaneously bursts into flames, and is creating a disastrous situation for its...
