I was trying to help someone understand how to use their email system. If you’ve ever been an informal IT coach, you know how frustrating it can be.
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That’s because it’s so hard to know how much someone else understands and therefore it’s also difficult to know when you’re being helpful, when you’re being too remedial, and when you’re talking over your student’s head.
Kind of like learning a new language or a new musical instrument as an adult. How do you separate beginners from intermediate or advanced students? Where do you draw the line?
In the case of the email program, I realized the reason I was having trouble was that while my friend understood how to do most of the things they regularly did on their computer, they didn’t have any idea of how the computer actually worked. That meant that any time they ran up against something calling for a bit of insight or a skill set beyond their level of comprehension, they didn’t have the foundational background to solve their problem.
I likened that problem to learning how to read by words instead of letters.
If you learned to read that way, and you had learned the words “cat,” “hat,” “that,” “is,” and “in,” then you’d have no problem reading the sentences “That cat is in that hat” or “Is that cat in that hat?”
But change the subject to a new word such as “rat” and you wouldn’t be able to understand a new sentence that read “That rat is in that hat” because you couldn’t read the word “rat.”
Of course if you knew the letters that make up the words themselves it would be relatively easy to change the c-sound of “cat” for the r-sound of “rat” and figure out what you were looking at.
By the same token, if you don’t understand the difference between your computer’s operating system and the application you’re using, or that WiFi and Internet signals depend on each other but are not the same thing, it’s hard to know what to do when something slightly different was happening on your computer that was causing a problem.
What I’ve since learned is that this concept of understanding fundamentals in order to better understand the greater whole is called “First Principles.”
Aristotle described First Principles this way: “In every systematic inquiry where there are first principles, or causes, or elements, knowledge and science result from acquiring knowledge of these; for we think we know something just in case we acquire knowledge of the primary causes, the primary first principles, all the way to the elements.”
As he developed his ideas, he went on to define defining First Principles as “the first basis from which a thing is known.”
Based on what you know a lot about, you can find First Principles in the fundamentals that make up your knowledge. Whether you’re a chef, a musician, a chemist, an accountant, an attorney, a physician, a mechanic, an engineer, or any other craftsperson, artisan or professional, the reason you excel at what you do is your rock solid understanding of your area’s First Principles. Your ability to adapt and riff on what you know to create new constructs and solutions comes from this basic understanding.
An easy and practical way to use your First Principles to make decisions is to use the Socratic method of continually asking why (less formally known as “peeling back the onion”) until you get to the core answer that explains why a situation works the way it does. That way you can eliminate assumptions and presuppositions and craft your solutions or your responses based on the real fundamentals of what is truly possible.
For example, if you understand the basics of musical theory it’s easier to transpose from one key to another. If you understand how spices interact it’s easier to create new dishes from just the items you have in your fridge. And if you understand the basics of accounting it becomes easier to make complex financial decisions.
We frequently look to complicated solutions or technique to demonstrate virtuosity. But based on the concept of First Principles, it’s often a mastery of the basics that can lead to exceptional results.
Wow..This was so true and worthy of pause. If you understand the fundamentals you can scale from there. Your wifi/internet example was pretty relevant. My mom (and kids for that matter ) still think WIFI and INTERNET are essentially the same thing as opposed to collaborators in the same end.. access… So they both get blamed (though wifi takes the attack more often) , when the access is not available. Not always accurate.
Thanks for always offering unique and entertaining perspectives.
This is a keeper!
Thank you for sharing your thoughts about the basics of “understanding.” Not understanding the very basics of how and why my computer operates is what I’ve never grasped entirely which has caused multiple problems when I have glitches. I appreciate you calling it to my attention.l
I promise – PROMISE – I wasn’t talking about you Marlene. I think the problem of not understanding how the computers we use every single day is more widespread than anyone thinks. I do have a great IT guy whom I’ve worked with for years if you ever need someone to patiently help you with your computing issues. Just let me know.
Aristotle and Socrates – and it all ties together to form the foundation of knowledge – great as always Bruce
‘A word to the wise…can be infuriating.’
“Knowledge is knowing that a tomato is a fruit…
Wisdom is knowing not to put tomatoes in a fruit salad.’