It Was Interesting. But Was it Right?

It Was Interesting. But Was it Right?

In the New York Times article “My Piece of the American Id” the author poignantly points out the way she's been mistreated as a black woman in the United States. As the author says, “Like all people of color, I've been on the receiving end of racial microaggressions...
Four A’s of An Apology

Four A’s of An Apology

It used to be that a sincere “I'm sorry” was accompanied by a bouquet of flowers and a sappy card.   Then life went back to normal. For companies, fixing a mistake usually meant a generic apology by the CEO and a conscientious program set up to rectify whatever wrong...
Sorry Seems to be the Hardest Word

Sorry Seems to be the Hardest Word

It used to be that a sincere “I'm sorry” was accompanied by a bouquet of flowers and a heartfelt card.  Then life went back to normal. And for companies, rectifying a mistake usually meant a generic apology by the CEO and a conscientious program set up to rectify...
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