I love the holidays. That’s probably not such a unique statement. You probably love the holidays, too. Maybe you love holidays for the traditions, maybe for the food. Maybe you love the gifts, or the reassuring rituals. Perhaps you have a religious or...
For the past 700-something newsletters we’ve shared, I have tried to focus on who your customer is. Today I’d like to talk about something even more important — who your customer isn’t. In David Mamet’s Glengarry Glen Ross, people who are not...
There’s an old line in the classic car business worth thinking about: “Don’t buy the car, buy the seller. ” Its meaning should be obvious. And it is only becoming more important now thanks to emerging technologies and the Covid crisis. People are buying...
My friend Will told me a great story the other day… After college Will ended up in the entertainment business. He lived his life on the road managing famous bands. He grew his business into the largest tour management company in the country. Will’s roommate in...
Once upon a time there was a person named ______________. Let’s call them “Hero.” Hero made a good living as a ______________. And things were going really ______________. Then, all of a sudden and without warning, ______________ happened. And Hero discovered...
Years ago a good friend of mine was invited to speak at one of those big motivational speaker events. You know the kind – the ones that advertise celebrity speakers such as George W. Bush, Mr. T, and some famous Southern college football coach. They set the admission...
